Frequently Asked Questions

Wondering how the wing shape holds its shape through the night? We explain the foam density, the cotton cover, and how each curve supports your neck.

1. 1

   how to choose the right pillow height

   The butterfly pillow provides two distinct height profiles on opposite edges. Use the higher contoured edge if you have wider shoulders or sleep on your side, and turn to the lower curve if you sleep on your back.

2. 2

   what is the butterfly pillow made of

   The core is a single molded block of 50D slow-rebound memory foam. The outer casing is made from breathable organic cotton with a concealed zipper, backed by a thin mesh sleeve that covers the core.

3. 3

   how to clean the contour pillow

   Unzip the cotton cover and machine wash it in cold water on a gentle cycle. The inner memory foam block should not be washed, so wipe any marks with a damp cloth and air dry away from direct heat.

4. 4

   how do i pay on delivery

   You can hand exact cash directly to the courier when your parcel arrives at your door. You may also arrange a direct bank transfer before dispatch if you prefer to settle the payment beforehand.

5. 5

   can courier deliver to an apartment without lift

   Yes, our courier brings the parcel directly to your apartment door regardless of stairs. When an order is confirmed before 14:00 on a business day, our Savannah fulfillment team prepares your shipment that afternoon.

6. 6

   what happens if it does not fit

   You can return the pillow within 30 days of delivery provided the item is unused and in its original packaging. Once the return is checked at our Savannah facility, your refund is issued directly via bank transfer.