SomnaWingTerms & Conditions
These conditions govern every purchase placed on somnawing.shop, which is managed by SomnaWing Sleep Studio LLC. Finalizing an order means you agree to these terms. Please review them alongside our Delivery, Returns, and Privacy documentation.
The seller
SomnaWing Sleep Studio LLC, 124 W State St, Savannah, GA 31401, United States, EIN: 61-6423054. Email: [email protected], telephone: +1 (912) 355-7427.
The goods
Ergonomic butterfly contour sleep pillows, memory foam comfort resting cushions, protective textile covers, and related non-medical domestic sleep accessories. Individual product listings clarify pillow dimensions, materials, and items in the package. Photos show real examples, though external packaging may vary slightly.
Ordering and contract
Your order is recorded once checkout is finished. We send an acknowledgement by email, but our formal sales agreement takes effect only when your pillow is dispatched from our facility. We reserve the option to decline an order if inventory is exhausted or order details cannot be validated, in which case any funds paid are promptly refunded.
Prices and payment
All listed prices appear in USD and incorporate VAT where appropriate. Shipping charges appear clearly during checkout before you finalize your purchase. Accepted payment options: Cash on delivery, Bank transfer. If an obvious typographical pricing error occurs, we reserve the right to correct it before dispatch and invite you to confirm the updated price or cancel your order.
Delivery
How do delivery options, schedules, and costs work? You will find all those details on our Delivery & Payment page. Responsibility for your parcel passes to you as soon as it is handed over.
Product images and colours
Why might fabric look slightly different in person? We photograph the exact pillows we make, but computer screens balance color differently depending on your room lighting and monitor settings. A minor variation in fabric tone is natural, not a manufacturing fault, so it does not qualify for free returns or compensation. We list all exact measurements, foam components, and cotton specifications clearly on each product page.
Transfer of risk
Who protects the package in transit? We carry full responsibility until the driver places the parcel directly with you or your designated recipient at your door. Risk of loss or damage transfers to you at that point. If you notice clear shipping damage, note it down with the courier right away and let us know within 48 hours.
Returns and warranty
Can you test the pillow at home? You can send items back within 14 days of delivery under the conditions on our Returns page. SomnaWing Sleep Studio LLC provides a limited statutory warranty of 1 year covering defects in foam core construction and textile stitching under normal domestic indoor use. This warranty excludes normal core softening, cosmetic fabric friction wear, and damage caused by non-standard laundering or liquid spills.
- Customized, monogrammed, or custom-dimensioned butterfly pillows and textile casings.
- Perishable items or products with short shelf-life including aromatic herbal pillow inserts.
- Butterfly pillows with opened or breached vacuum-sealed hygienic polybags, pursuant to sanitary bedding regulations.
- Sleep accessories inseparably mixed, altered, or soiled with external liquids after physical receipt.
- Unsealed digital comfort guides or downloadable sleep audio media.
Liability
To the full extent permitted by applicable law, the cumulative liability of SomnaWing Sleep Studio LLC for any dispute arising from a transaction shall not exceed the lesser of one hundred dollars ($100) or the total amount paid by the customer for the order. Nothing written in these terms reduces any legal responsibility that applicable consumer law forbids us from limiting.
Age and use
You must be 18 or older to order from us. Our contoured pillows are built to support rest as outlined on their packaging, but they are physical sleep supports rather than a replacement for direct medical care.
Governing law and disputes
The laws of the State of Delaware and the federal laws of the United States govern these terms, without application of conflict of law rules. What happens if we cannot solve an issue together? Unresolved disputes proceed to the competent court where our business is registered, without affecting the statutory consumer protections granted in your home country.
Questions about this policy
Have a question about neck support? Contact [email protected] or telephone +1 (912) 355-7427 during Mon-Fri 09:45-17:45. We return all messages within one business day.
- Merchant
- SomnaWing Sleep Studio LLC
- Registered address
- 124 W State St, Savannah, GA 31401, United States
- [email protected]
- Phone
- +1 (912) 355-7427
- Working hours
- Mon-Fri 09:45-17:45
- Registration
- EIN: 61-6423054