SomnaWingDelivery & Payment
SomnaWing Sleep Studio LLC ships butterfly pillows directly across the United States to ensure dependable domestic fulfillment. Every order is inspected and packaged under strict sanitary standards to preserve pillow contour integrity from dispatch to residential delivery.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| UPS Ground | 3-5 business days | $9.50 |
| USPS Priority Mail | 2-4 business days | $11.20 |
Shipping estimates measure working days from parcel pickup. Rural or distant locations might require 1-2 extra days for final transit.
- How does shipping work? Orders over $120 across United States ship at no cost, while orders below that threshold include a $9.50 delivery charge.
- Packages arrive between 2 and 4 business days after dispatch.
- When does your order leave? Complete your checkout before 14:00 on a weekday, and we pack and dispatch it that afternoon.
- Can you return it? Yes. We accept returns within 14 days of delivery if the pillow remains unused and in its original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
When will your package ship? Orders completed before 14:00 on regular weekdays leave our Savannah facility that day. Submissions after that hour, over weekends, or on holidays depart the next business day. You will receive an immediate confirmation email detailing your order number upon checkout.
Each butterfly pillow is compressed and sealed in a heavy-duty, tamper-evident polyethylene barrier enclosure that blocks moisture and contaminants. The sealed unit is placed within a reinforced corrugated box equipped with inner cushioning to prevent foam deformation during transit.
Tracking your parcel
After parcel dispatch, an automated notification containing your unique tracking link is sent directly to your registered email and mobile phone number for real-time progress monitoring.
Lost or delayed parcel
Has your parcel stopped moving? If the tracking status remains unchanged for 5 business days, write to us at [email protected] with your order number. We will start an investigation with the delivery firm and either dispatch a fresh package or return your money in full, depending on your preference, within 10 business days of your message.
Damaged on arrival
Examine the exterior package immediately upon receipt. If visible damage or torn outer packaging is present, photograph the parcel, report the condition to the delivery courier, and contact [email protected] within 48 hours to request a carrier review and replacement shipment.
Payment methods
We process payments through Cash on delivery, Bank transfer. Our team will never ask for your card numbers or banking logins over the phone or by email.
Delivery outside United States
We deliver to a specific list of countries. You can review the shipping rates and estimated transit times for your region during checkout before you pay. If your local customs office charges import fees, those remain the responsibility of the recipient.
Questions about this policy
Have a question about neck support? Contact [email protected] or telephone +1 (912) 355-7427 during Mon-Fri 09:45-17:45. We return all messages within one business day.
- Merchant
- SomnaWing Sleep Studio LLC
- Registered address
- 124 W State St, Savannah, GA 31401, United States
- [email protected]
- Phone
- +1 (912) 355-7427
- Working hours
- Mon-Fri 09:45-17:45
- Registration
- EIN: 61-6423054