SomnaWingReturns & Refunds
You may return any product purchased from SomnaWing within 14 days of receiving it, whatever the reason. Why this policy? We want you to feel secure with your choice. Below you will find the exact rules, shipping responsibilities, and how quickly your funds are returned.
Conditions
Returns must be requested within exactly 14 days from delivery. The butterfly pillow must be unwashed, clean, free from odors, and sealed in its original, unopened vacuum packaging with all product labels and manufacturer inserts intact.
Returning your pillow
- Send return application to [email protected] including the order number and reason for return.
- Obtain official return merchandise authorization and domestic warehouse address instructions.
- Secure items inside original protective carton with manufacturer hygienic seals unbroken.
- Receive refund settlement to verified bank account within 3-10 business days following warehouse sanitary verification.
Who pays return shipping
Who covers the postage? If your pillow has a defect, sustained transit damage, or does not match what you ordered, we pay: we provide a prepaid shipping label or send a driver to pick it up. If you simply decided against keeping it, you cover the return shipping fee, and we make no other deductions.
Refund timing and method
How soon does your money return? We release the refund within 3 business days after your item passes inspection. If you chose cash on delivery, we wire the funds to the bank account you provide; if you paid by wire, the money returns to that same account. Banks normally display the funds within 1-5 business days.
How we resolve common situations
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | We dispatch the right item and pick up the incorrect parcel | None |
| Parcel lost | A replacement shipment or a complete refund once the delivery inquiry finishes | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | A complete refund of the pillow purchase price | Return shipping only |
Exchanges
How do exchanges work? If you want a different model or shape, simply send back your pillow using our standard return procedure and order the replacement separately. We will reimburse the returned item once it reaches us. When an exchange stems from an error on our end, your replacement parcel ships free of charge.
Cancelling an order
Can you stop an order? You may cancel at zero expense anytime before our workshop dispatches the parcel. Simply message [email protected] with your order number. Once the package has left our doors, our standard return procedure takes effect.
Questions about this policy
Have a question about neck support? Contact [email protected] or telephone +1 (912) 355-7427 during Mon-Fri 09:45-17:45. We return all messages within one business day.
- Merchant
- SomnaWing Sleep Studio LLC
- Registered address
- 124 W State St, Savannah, GA 31401, United States
- [email protected]
- Phone
- +1 (912) 355-7427
- Working hours
- Mon-Fri 09:45-17:45
- Registration
- EIN: 61-6423054